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Closing: 31-Dec-2040
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 31-Dec-2040
Location
- Brisbane Inner City
Salary
- Yearly salary $71150 - $78951 Fortnightly salary $2727.20 - $3026.20
Responsibilities
- Represent QCAT as the first point of contact for telephone, face to face and email enquiries.
- Provide accurate information to registry staff and Tribunal members in a professional and friendly manner.
- Effectively and efficiently manage the needs of clients and the general public by using appropriate questioning, problem solving, negotiation and conflict management skills.
- Providing accurate and appropriate procedural information and application status updates to clients and the general public across a wide range of jurisdictions.
- Prioritise and manage daily tasks in a fast paced and high-volume environment to ensure client services standards and timeframes are met.
- Review and accept QCAT applications and prepare relevant correspondence in accordance with client service procedures, ensuring and legislative requirements are met.
- Provide general administrative support as required by the Client Service Team Leaders and Managers.
- Participate in and complete QCAT initiatives and activities to support the achievement of the QCAT business plan and strategy.
- Undertake other tasks and duties as required to assist in or support the delivery of services within QCAT.
Requirements
- Not Available
Benefits
- Not Available
Notes
- This continuous applicant pool is open for candidates interested in employment opportunities as a temporary Client Services Officer to fill vacancies due to permanent staff on leave, higher duties or secondment.
- Applications to remain current for 12 months.
- The submission of an application to this applicant pool does not guarantee an offer of employment.
Closing: 30-Jun-2025
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 30-Jun-2025
Location
- Perth
Salary
- HSO Level G5 $89,911- $96,794 p.a. 11% employer contributed superannuation into a fund of your choice.
Responsibilities
- Continuously improving quality and efficiency of customer service.
- Quality analysis of all types of interactions.
- Providing knowledge, support and direction to contact centre team members and role models appropriate customer service standards and behaviours so that service quality standards are met.
- Developing a strong working relationship with the contact centre leadership team, taking a shared customer centric viewpoint to understand and meet our evolving customer requirements.
Requirements
- Provide evidence of your Australian citizenship or permanent residency (to be considered for permanent positions in the WA public sector).
- Undertake a criminal record screening, working with children check (if required for the role), a pre-employment health assessment and integrity check, as part of the appointment process. We may ask referees to comment on your integrity and past demonstration of ethical behaviour.
Benefits
- 11% employer contributed superannuation into a fund of your choice.
- Access to generous salary packaging arrangements.
- Professional development opportunities and study leave/assistance.
- Flexible working and leave arrangements.
- Discounts with our corporate partners.
- Health and well-being initiatives.
- Employee Assistance Program.
- Other professional and location-based allowances.
Notes
- This is a recruitment pool for Permanent and Fixed Term Full Time appointments with the possibility of extension(s) and permanency.
- This is an 'open-ended' recruitment pool, and the panel will monitor this recruitment pool for applications, assessing on a regular basis.