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Australian Government Jobs
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Closing: 26-Jul-2025
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 26-Jul-2025
Location
- 5000 - ADELAIDE
Salary
- $84,522 to $94,003 - ASO5 - Full Time / Term Contract up to 12 Months
Responsibilities
- Planning, coordinating and undertaking a range of complaint receipt, assessment and resolution functions and services for the Health and Community Services Complaints Commissioner (HCSCC).
- Providing a responsive first point of contact service to consumers, clients and health services in relation to complaint enquiries under the Health and Community Services Complaints Act 2004.
- Identifying and analysing complex complaints and providing expert advice, assistance and information.
- Coordinating and conducting preliminary inquiries including analysing a range of complaint related information.
- Undertaking negotiation and facilitation processes with all parties and advising complainants and service providers of outcomes.
Requirements
- Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.
- A National Police Certificate (NPC) for employment involving no contact with vulnerable groups is required for this position.
- Immunisation Risk for this position is Category C (minimal patient contact).
Benefits
- Flexibility in working arrangements including part-time options.
Notes
- Aboriginal and Torres Strait Islander applicants are encouraged to apply.
- Specific details in regard to the EOI pool and the 4 roles will be provided separately.