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Closing: 31-Aug-2025
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 31-aug-2025
Location
- 5000 - ADELAIDE
Salary
- ASO4 – Salary Range ($76,561 - $80,256 p.a.)
Responsibilities
- Providing a high level of customer service and accurate and timely administrative services to members and stakeholders.
- Managing claims for Income Protection payments, Total and Permanent Disablement, Terminal Illness, and assessing the release of insurance benefits in the event of a Member passing away.
- Handling Member’s enquiries via phone and email, supporting them in their most vulnerable moment in life.
Requirements
- Knowledge of insurance claims and/or insurance underwriting administration.
- Proven experience in handling difficult situations in a calm, positive and objective manner.
- Proven analytical and problem solving skills and the ability to develop and implement solutions.
- Effective communication and liaison with a diverse range of people at various levels (both orally and in writing) including claimants, medical and legal practitioners.
- Knowledge of superannuation and the schemes offered by Superannuation funds.
- Proven ability to manage an active and moving portfolio and manage and maintain regular member contact.
Benefits
- Flexible working options
- Salary packaging options
- Discounted gym membership
- Supportive career development opportunities
- Employee Assistance Program for you and your family
- Be Well Program
Notes
- The Claims Management Officer Temporary Pool will remain active for 12 months and you can apply at any time during this period.
- Applicants who have not been contacted within 3 months of applying or have been unsuccessful at interview need not reapply.
- Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.
Case Manager - Prison Mental Health Service
Queensland Government
Wacol, The Park Centre for Mental Health, Brisbane - West, Ipswich region
Similar Jobs
Closing: 30-Apr-2025
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 30-Apr-2025
Location
- Wacol, The Park Centre for Mental Health, Brisbane - West, Ipswich region
Salary
- Yearly salary $107960 - $115604 12.75 % employer contribution to superannuation
Responsibilities
- Provides clinical and case management support to clients of the Prison Mental Health Service.
- Liaises with all relevant clinical and non-clinical stakeholders within the correctional environment.
- Coordinates a holistic approach to recovery and wellbeing.
- May be required to provide prison mental health services to correctional centres on weekends.
Requirements
- Competent clinical skills in adult mental health including assessment and treatment of acute mental health problems.
- Demonstrates respect for others, remaining flexible, fair and willing to compromise when dealing with team members.
- Ability to build rapport with customers and demonstrate empathy, patience and respect.
- Able to work with increasing independence and consistently meet deadlines using strong organisational and caseload management skills.
- Understands and adheres to quality systems and processes and proactively identifies areas for improvement.
- Demonstrates direction and vision with self-development, showing initiative in learning and a willingness to share information with others.
- Demonstrates honesty, integrity and respect for all patients, carers and staff.
- Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16.
Benefits
- 17.5% annual leave loading
- Professional development
- Salary sacrificing options
- Wellness programs
- Employee Assistance Service (EAS)
Notes
- This position may be eligible for the Queensland Health Attraction Incentive.
- This is part of a rolling recruitment process; applications will be assessed as received.
- Aboriginal and Torres Strait Islander people are strongly encouraged to apply.