Represent QCAT as the first point of contact for telephone, face to face and email enquiries.
Provide accurate information to registry staff and Tribunal members in a professional and friendly manner.
Effectively and efficiently manage the needs of clients and the general public by using appropriate questioning, problem solving, negotiation and conflict management skills.
Providing accurate and appropriate procedural information and application status updates to clients and the general public across a wide range of jurisdictions.
Prioritise and manage daily tasks in a fast paced and high-volume environment to ensure client services standards and timeframes are met.
Review and accept QCAT applications and prepare relevant correspondence in accordance with client service procedures, ensuring and legislative requirements are met.
Provide general administrative support as required by the Client Service Team Leaders and Managers.
Participate in and complete QCAT initiatives and activities to support the achievement of the QCAT business plan and strategy.
Undertake other tasks and duties as required to assist in or support the delivery of services within QCAT.
Requirements
Not Available
Benefits
Not Available
Notes
This continuous applicant pool is open for candidates interested in employment opportunities as a temporary Client Services Officer to fill vacancies due to permanent staff on leave, higher duties or secondment.
Applications to remain current for 12 months.
The submission of an application to this applicant pool does not guarantee an offer of employment.
Support a high level of community safety by ensuring compliance with reporting requirements and conditions of community-based orders and reparation orders.
Undertake court administration duties for your district office.
Actively maintain community networks and stakeholder relationships to ensure sustainable community service projects.
Requirements
Hold a valid driver's licence.
Possess the right to live and work in Australia.
Planning and organising skills to ensure tasks are completed within deadlines.
Ability to work autonomously and as part of a team.
Interpersonal and negotiation skills to support service delivery in an environment where engagement with a range of internal and external stakeholders is critical.
Awareness of how to manage sensitive/confidential issues and information, and a commitment to comply with legislative provisions.
Strong communication skills and experience with conducting difficult conversations, problem solving and negotiating resolutions.
Benefits
Receive professionally delivered entry level training - nationally accredited Certificate IV in Correctional Practice (Community).
Comprehensive leave provisions to support a healthy work-life balance.
Structured progression and professional growth plans including leadership development opportunities.
Join an organisation committed to creating diverse, inclusive, connected, capable and supportive workplaces.
Notes
The position could be based in any of the listed locations, and opportunities may range in duration depending on availability.
Submission of your application and location preferences does not guarantee an offer of employment or a guarantee of placement at those locations.
Applications to remain current for 12 months.
Multiple positions available.
This is a Continuous Applicant Pool closing 24th July 2025.