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Closing: 31-Dec-2040
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 31-Dec-2040
Location
- Brisbane Inner City
Salary
- Yearly salary $71150 - $78951 Fortnightly salary $2727.20 - $3026.20
Responsibilities
- Represent QCAT as the first point of contact for telephone, face to face and email enquiries.
- Provide accurate information to registry staff and Tribunal members in a professional and friendly manner.
- Effectively and efficiently manage the needs of clients and the general public by using appropriate questioning, problem solving, negotiation and conflict management skills.
- Providing accurate and appropriate procedural information and application status updates to clients and the general public across a wide range of jurisdictions.
- Prioritise and manage daily tasks in a fast paced and high-volume environment to ensure client services standards and timeframes are met.
- Review and accept QCAT applications and prepare relevant correspondence in accordance with client service procedures, ensuring and legislative requirements are met.
- Provide general administrative support as required by the Client Service Team Leaders and Managers.
- Participate in and complete QCAT initiatives and activities to support the achievement of the QCAT business plan and strategy.
- Undertake other tasks and duties as required to assist in or support the delivery of services within QCAT.
Requirements
- Not Available
Benefits
- Not Available
Notes
- This continuous applicant pool is open for candidates interested in employment opportunities as a temporary Client Services Officer to fill vacancies due to permanent staff on leave, higher duties or secondment.
- Applications to remain current for 12 months.
- The submission of an application to this applicant pool does not guarantee an offer of employment.
Court Services Officer
Queensland Government
Central West Qld, Darling Downs - Maranoa, Moreton Bay - North, Sunshine Coast, Toowoomba region
Similar Jobs
Closing: 18-Jul-2025
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 18-Jul-2025
Location
- Central West Qld, Darling Downs - Maranoa, Moreton Bay - North, Sunshine Coast, Toowoomba region
Salary
- Yearly salary $73997 - $82108 Fortnightly salary $2836.30 - $3147.20
Responsibilities
- Provide administrative support to ensure the efficient and effective operation of Court Services Queensland registries.
- Provide frontline services to court users on a daily basis, over the phone, in person and/or in court.
- Unlock and prepare courtrooms for scheduled sittings.
- Make proclamations when opening, adjourning, resuming, and closing courts.
- Administer oaths and affirmations to jurors, witnesses, and interpreters.
- Maintain security, care, and control of jurors.
- Hand out exhibits and other documents in court as required.
- Test and operate courtroom technology and equipment.
- Recognise and action any risks presented relating to Domestic, Family and Sexual Violence (DFSV).
- Adhere to established administrative processes, policies and procedures related to court and registry operations.
- Support the Registrar in the efficient management of daily operations.
- Prepare, process, and manage a range of administrative and financial documents.
- Provide technical and administrative support to Magistrates in court.
- Cultivate and nurture professional and collaborative relationships with key stakeholders.
- Use, update and monitor relevant databases, digital tools, and files.
- Provide appropriate information to members of the public and other stakeholders about court and registry services.
- Take ownership of developing skills and maintaining up-to-date knowledge of current practices.
- Collaborate with the team to identify, communicate, review, and progress service improvements.
Requirements
- Interest in temporary AO3 Court Services Roles for up to six months (with the possibility of extension).
- Ability to provide trauma-aware and compassionate service delivery.
- Strong administrative and organizational skills.
- Ability to manage complex court matters and documentation accurately.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
- Understanding of relevant legislation and departmental policies.
- Experience in customer service or frontline roles is preferred.
Benefits
- Opportunity to contribute to modernizing and improving the court system.
- Chance to make a meaningful impact in the community.
- Work within a dynamic team dedicated to enhancing access to justice.
- Potential for extension beyond the initial six-month period.
Notes
- Applications to remain current for 12 months.
- There are multiple temporary AO3 Court Services opportunities available.
Closing: 31-Mar-2026
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 31-Mar-2026
Location
- Various Sites, Statewide, Tasmania
Salary
- Salary Range: $72,605 - $78,481 pro rata for Customer Service Consultant; $80,593 - $92,764 pro rata for Team Leader, Tasmanian State Service Award, General Stream Band 3 and Band 4 respectively.
Responsibilities
- Provide accurate and efficient delivery of a broad range of Government business transactions and information services, including the collection and receipt of monies and the provision of information.
- Support the delivery of services to the Tasmanian community within Service Centres on behalf of Government Agencies through providing support, constructive feedback, guidance, coaching and mentoring of customer service staff.
- Assist and resolve escalated customer feedback, concerns and issues.
- Support staff through change to meet the strategic and business objectives of the organisation.
Requirements
- Not Available
Benefits
- Not Available
Notes
- Inclusion on a register does not guarantee any offer of employment will be made.
- Applications must be submitted electronically by the specified closing date.