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Closing: 31-Aug-2025
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 31-aug-2025
Location
- 5000 - ADELAIDE
Salary
- ASO4 – Salary Range ($76,561 - $80,256 p.a.)
Responsibilities
- Providing a high level of customer service and accurate and timely administrative services to members and stakeholders.
- Managing claims for Income Protection payments, Total and Permanent Disablement, Terminal Illness, and assessing the release of insurance benefits in the event of a Member passing away.
- Handling Member’s enquiries via phone and email, supporting them in their most vulnerable moment in life.
Requirements
- Knowledge of insurance claims and/or insurance underwriting administration.
- Proven experience in handling difficult situations in a calm, positive and objective manner.
- Proven analytical and problem solving skills and the ability to develop and implement solutions.
- Effective communication and liaison with a diverse range of people at various levels (both orally and in writing) including claimants, medical and legal practitioners.
- Knowledge of superannuation and the schemes offered by Superannuation funds.
- Proven ability to manage an active and moving portfolio and manage and maintain regular member contact.
Benefits
- Flexible working options
- Salary packaging options
- Discounted gym membership
- Supportive career development opportunities
- Employee Assistance Program for you and your family
- Be Well Program
Notes
- The Claims Management Officer Temporary Pool will remain active for 12 months and you can apply at any time during this period.
- Applicants who have not been contacted within 3 months of applying or have been unsuccessful at interview need not reapply.
- Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.