Provide administrative functions and confidential administrative support for the centre including, word processing, data entry, spreadsheets, photocopying, filing activities and taking minutes at various meetings
Provide support to other staff on administrative issues and assist with the preparation of memorandums, reports and correspondence
Provide support and assistance in the use and maintenance of office communication and technology including photocopiers, printers and computers
Answer general enquiries at reception and direct visitors as required, screen telephone calls and redirect enquiries to appropriate areas of the office and Agency
Manage mail and mail register
Undertake procurement activities to ensure centre resources are adequate including stationery and miscellaneous office supplies
Process human resources paperwork including the processing and record keeping of timesheets, leave forms and payroll documentation
Perform opening and closing procedure
Conduct banking as required
Maintain filing and recording system ensuring the confidentiality of all documentation handled
Ensure the security of files and appropriate access to the files by relevant staff and approved external agencies
Ensure records and data for the Integrated Offender Management system (IOMs) are accurate and current
Undertake archiving of files and records in accordance with legislative requirements
Requirements
Not Available
Benefits
Not Available
Notes
This will be a continuous applicant pool (for 12 months), and we have multiple short term backfill opportunities over the next 12 months
Undertake accurate computer-based processing and data entry using QCAT's file management systems and recording programs.
Prepare and update documents using Microsoft Office programs such as Word, PowerPoint and Excel.
Effectively and efficiently manage the needs of clients and the general public by using appropriate questioning, problem solving, negotiation and conflict management skills.
Prioritise tasks in a fast paced and high-volume environment to ensure customer service standards and timeframes are met, and to ensure effective hearing support services are provided.
Provide accurate information to registry staff and Tribunal members in a professional and friendly manner.
Provide general administrative tasks as required by Team Leaders and/or Managers to support the delivery of services within QCAT.
Requirements
Intermediate skill in computer applications (Microsoft Office suite) and the ability to quickly learn and adapt to new systems.
Performs repetitive work according to set procedures.
Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate.
Establishes and maintains cooperative working relationships with co-workers, stakeholders, and the public.
Speaks effectively with persons of various social, cultural, economic and educational backgrounds.
Contributes to workplace equity, diversity, respect, and inclusion that enriches our culture of response and inclusion.
Benefits
Flexible work arrangements are available, however given operational requirement of this role, some flexible work options may be limited.
Applications to remain current for 12 months.
Notes
This continuous applicant pool is open for candidates interested in employment opportunities as a temporary Client Services Officer to fill vacancies due to permanent staff on leave, higher duties or secondment.
The submission of an application to this applicant pool does not guarantee an offer of employment.